Frequently Asked Questions
Everything you need to know about your Elka Collective experience.
What is your return policy for full-priced items?
We accept returns on full-priced items within 14 days of delivery for a refund, exchange, or store credit. Items must be in their original condition with all tags attached.
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days, while Express shipping arrives within 1-2 business days for most metropolitan areas.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How should I care for my Elka Collective knitwear?
To maintain the quality of our premium natural fibers, we recommend a gentle cold hand wash using wool detergent, followed by drying flat in the shade. Do not tumble dry.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team. Please contact our customer service immediately, and we will do our best to accommodate changes if the order hasn't been dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna.